About
Highly proactive and detail-oriented Remote Virtual Assistant and Customer Success Specialist with 5+ years of experience in client support, virtual administration, and sales. Proven ability to enhance customer satisfaction, streamline operations, and drive measurable results, including a 15% increase in client retention and a 20% boost in sales. Eager to leverage expertise in CRM tools, remote communication, and strategic problem-solving to contribute to dynamic and global remote teams.
Work
Leadway Assurance
|Financial Advisor (Hybrid)
Lagos, Nigeria, Nigeria
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Summary
Provided expert virtual financial advisory services, guiding clients through complex investment and insurance decisions to optimize their asset portfolios.
Highlights
Advised clients virtually on comprehensive financial planning, investment options, and insurance products, tailoring solutions to individual asset portfolios.
Delivered remote consultation services that significantly increased client retention and fostered long-term trust, demonstrating strong client relationship management.
Maintained continuous professional development, staying updated on industry regulations and market trends to provide compliant and effective client recommendations.
Addygal Makeover Studio
|Contact Center Agent (Onsite Support Role)
Lagos, Nigeria, Nigeria
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Summary
Provided empathetic virtual customer support and managed client feedback systems, significantly improving client satisfaction and retention.
Highlights
Delivered responsive and empathetic virtual customer support, directly contributing to a 15% increase in client retention rates.
Utilized CRM systems and spreadsheets to efficiently track lead responses and manage follow-ups, ensuring timely client communication and data accuracy.
Initiated and executed targeted cold-calling campaigns, simultaneously managing a comprehensive client feedback system to proactively enhance service offerings.
PZ Company
|Sales Representative
Lagos, Nigeria, Nigeria
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Summary
Drove in-store sales growth and fostered strong customer relationships through engaging product displays and data-driven reporting.
Highlights
Created and implemented engaging product displays that resulted in a significant 20% boost in in-store sales performance.
Compiled and analyzed sales data into clear, actionable reports, providing critical insights for management decision-making and strategic planning.
Cultivated strong customer relationships through consistent follow-ups and proactive in-store engagement, enhancing brand loyalty and repeat business.
Volunteer
McKinsey & Company – Forward Program
|Virtual Program Volunteer
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Summary
Facilitated peer learning circles and resource sharing within a global online learning cohort, enhancing collaborative education.
Highlights
Facilitated interactive peer learning circles, guiding participants through collaborative problem-solving and knowledge exchange within a global cohort.
Curated and disseminated valuable educational resources, promoting continuous development and equitable access to information for all learners.
ALX Nigeria
|Community Volunteer (Remote/Onsite)
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Summary
Supported the coordination of community events and virtual peer-to-peer support initiatives for a dynamic learning network.
Highlights
Supported the coordination of diverse remote and onsite community events, fostering active engagement and collaboration among participants.
Facilitated virtual peer-to-peer support initiatives, providing essential guidance and resources to enhance learning experiences within the network.
Geeky News
|Researcher (Remote)
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Summary
Conducted comprehensive market research and produced tech-related content for online publications, adhering to tight deadlines.
Highlights
Conducted in-depth market research, gathering critical data and insights to inform tech-related content development for online publications.
Authored compelling tech-related articles and content, ensuring accuracy and engagement for a broad online audience.
Delivered high-quality research briefs remotely, consistently meeting tight deadlines and contributing to the efficient production of digital content.
Education
National Open University of Nigeria
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Bachelor of Science (BSc)
Chemistry
Languages
English
Certificates
Professional Foundations
Issued By
ALX Africa
Forward Program (Remote Collaboration & Problem-Solving)
Issued By
McKinsey & Company
Resume Writing Masterclass – Virtual Experience
Issued By
Deloitte x Forage
Customer Service Training
Issued By
Ingenium Concept
Virtual Assistant Program
Issued By
ALX Africa
Skills
Remote Tools & Technical Skills
CRM Tools (HubSpot, Zoho CRM), Google Workspace (Docs, Sheets, Calendar, Gmail), Microsoft Office Suite, Virtual Communication Tools (Zoom, Slack, Microsoft Teams), Calendar & Inbox Management, Data Entry & Spreadsheet Reporting, Customer Success & Admin Skills, Client Onboarding & Engagement, Meeting Scheduling & Follow-up, Customer Experience Enhancement, Process Improvement.
Soft Skills
Strong Communication, Adaptability & Flexibility, Time Management, Multitasking, Problem-Solving, Growth Mindset.